Job Description – Participant Engagement Coordinator
POST: Participant Engagement Coordinator (fixed term until 31st March 2022)
RESPONSIBLE TO: Health Improvement Officer
JOB BASE: Currently remote/Emerald Headingley Stadium
RATE OF PAY: Competitive – subject to skills and experience
INTERVIEW: Week commencing 14th June 2021
HOURS: 20 flexible hours per week (possibility some evening and weekend work)
MAIN PURPOSE OF JOB: We are looking for a Participant Engagement Coordinator to support the delivery of our Tier 2 Adult Weight Management Service Try Club commissioned by Public Health Leeds. Our Try Club programme supports participants through weekly structured educational and physical activity sessions to improve health and wellbeing and encourages sustained maintenance of these activities following the course.
You will be responsible for supporting a participant’s journey through the Try Club programme from pre-course sign up to post-course signposting. This includes responsibility for participant referrals into our service or onto another more appropriate service, consultation appointment booking, participant attendance monitoring, seeking participant signposting opportunities, data entry and follow up.
You will be expected to offer a high-quality service that supports, encourages, and motivates participants to engage with the Try Club service.
– Successfully recruit 180 participants across the 12 Try Club courses.
– Monitor attendance and follow up to ensure participant drop out is below 10%.
– Actively seek signposting opportunities for participants to support at least 70% of the overall cohort to continue to be active.
– Support in the completion of monthly reporting of data to Public Health Leeds and Public Health England.
– Oversee participant referral into the Try Club programme by making contact across a maximum of three-time points with potential participants.
– Handle sensitive data in line with the correct Information Governance procedures.
– Use motivational interviewing techniques in conversation with participants to encourage access to the course.
– Oversee the participant consultation booking system and liaise with Health Project Tutors to ensure timely and appropriate booking of participant consultations before and after the course.
– Track participant attendance on programme and follow up non-attendance to reduce drop out.
– Liaise with Health Project Tutor and Health Improvement Officer to ensure that the full monthly data sets are completed and transferred securely to Public Health Leeds and Public Health England.
– Actively seek signposting opportunities for participants to engage with once the 12-week course has finished to ensure they continue to make or maintain healthy lifestyle changes.
– Ensure timely follow up of participants at 6-, 12- and 24-month time points
– To represent Leeds Rhinos Foundation in a professional manner.
– To be compliant with Leeds Rhinos Foundation policies
– To promote and safeguard the welfare of participants with whom you come into contact.
– Any other duties, consistent with the main purpose of the job, as may be specified from time to time.
Any other duties commensurate with the grade and falling within the scope of the post, as requested by Health Improvement Officer.
– To attend the necessary training events as designated by your Line Manager
Skills, Knowledge and Attributes
– An ability to work independently as well as part of a team.
– Confident and enthusiastic with excellent interpersonal and communication skills.
– Organised with good time management skills.
– Problem solving skills with the ability to motivate and inspire others to participate in the service and make positive healthy changes.
– Demonstrate an ability to build a rapport with participants and maintain effective, professional relationships.
– Strong IT Skills and ability to use Microsoft Office packages.
– A genuine interest in the welfare of participants and commitment to supporting them throughout the duration of their contact with the Leeds Rhino’s Foundation.
– Knowledge and interest in health, nutrition or physical activity and an ability to explain the benefits of making healthy changes to anyone accessing the service.
– An understanding of the wider health, nutrition, and physical activity landscape in Leeds with a knowledge of additional signposting opportunities for participants.
– A knowledge of the barriers that might prevent someone from participating in the service and how to overcome this.
– Previous experience working in a customer facing role (preferably in a health-related setting)
– Previous experience of data handling following appropriate Information Governance procedures.
– Previous experience of working as part of a community-based health intervention or physical activity programme.
– Experience of partnership working.
– A degree (preferably in a related health, nutrition or physical activity field) or equivalent relevant industry experience
– This post requires an enhanced DBS check and appropriate safeguarding training.
– Motivational interviewing
– Full UK driving license and a car available for work use is desirable or access to regular and reliable public transport.