Leeds Rhinos Foundation is looking to recruit an enthusiastic and ambitious Participant Engagement Coordinator to support our Health team:
||Participant Engagement Coordinator
||Emerald Headingley Stadium, St Michael’s Lane, Headingley, Leeds, LS6 3BR
Remote working currently available
|Hours of work
||20 flexible hours per week (possibility of some evening and weekend work)
||Health Improvement Officer
||Fixed term until 31st March 2022
|Purpose of the role
||We are looking for a Participant Engagement Coordinator to support the delivery of our Tier 2 Adult Weight Management Service Try Club commissioned by Public Health Leeds. Our Try Club programme supports participants through 12 weekly structured educational and physical activity sessions to improve health and wellbeing and encourages sustained maintenance of these activities following the course.
You will be responsible for supporting a participant’s journey through the Try Club course from pre-course sign up to post-course signposting. This includes responsibility for participant referrals into our service or onto a more appropriate service, consultation appointment booking, participant attendance monitoring, seeking participant signposting opportunities, data entry and follow ups.
You will be expected to offer a high-quality service that supports, encourages, and motivates participants to engage with the Try Club service.
- Oversee participant referral into the Try Club programme by making contact across a maximum of three-time points with potential participants.
- Handle sensitive data in line with the correct Information Governance procedures.
- Use motivational interviewing techniques in conversation with participants to encourage access to the course.
- Oversee the participant consultation booking system and liaise with Health Project Tutors to ensure timely and appropriate booking of participant consultations before and after the course.
- Track participant attendance on programme and follow up non-attendance to reduce drop out.
- Liaise with Health Project Tutor and Health Improvement Officer to ensure that the full monthly data sets are completed and transferred securely to Public Health Leeds and Public Health England.
- Actively seek signposting opportunities for participants to engage with once the 12-week course has finished to ensure they continue to make or maintain healthy lifestyle changes.
- Ensure timely follow up of participants following their completion of the course
- Successfully recruit 135 participants across the 9 Try Club courses.
- Monitor attendance and follow up to ensure participant drop out is below 10% throughout the year.
- Actively seek signposting opportunities for participants to support at least 70% of the overall cohort to continue to be active.
- Support in the completion of monthly reporting of data to Public Health Leeds and Public Health England.
|Any other duties commensurate with the grade and falling within the scope of the post, as
requested by Health Improvement Officer.TRAINING:
- To attend the necessary training events as designated by your Line Manager
|Skills and Qualities Required
- An ability to work independently as well as part of a team.
- Confident and enthusiastic with excellent interpersonal and communication skills.
- Organised with good time management skills.
- Problem solving skills with the ability to motivate and inspire others to participate in the service and make positive healthy changes.
- Demonstrate an ability to build a rapport with participants and maintain effective, professional relationships.
- Strong IT Skills and ability to use Microsoft Office packages.
- A genuine interest in the welfare of participants and commitment to supporting them throughout the duration of their contact with Leeds Rhinos Foundation.
- Knowledge and interest in health, nutrition or physical activity and an ability to explain the benefits of making healthy changes to anyone accessing the service.
- An understanding of the wider health, nutrition, and physical activity landscape in Leeds with a knowledge of additional signposting opportunities for participants.
- A knowledge of the barriers that might prevent someone from participating in the service and how to overcome this.
|Qualifications/ Experience Required
- Previous experience working in a customer facing role (preferably in a health-related setting)
- Previous experience of data handling following appropriate Information Governance procedures
- A degree (preferably in a related health, nutrition or physical activity field) or equivalent relevant industry experience
- This post requires an enhanced DBS check and appropriate safeguarding training
- Previous experience of working as part of a community-based health intervention or physical activity programme.
- Experience of partnership working.
- Motivational Interviewing
- Full UK driving license and a car available for work use is desirable – or access to regular and reliable public transport.
To apply, please send a CV and covering letter via email to firstname.lastname@example.org, explaining why you think you are suitable for the role.
Interviews for this position will take place the week commencing Monday 26th July.
Closing Date: Wednesday 21st July at 5pm.
For more information please email our Health Improvement Officer Amy Livingstone using the address above.